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News  »  Message from Public Health England re Covid-19 and Track and Trace



   Message from Public Health England re Covid-19 and Track and Trace    17 June, 2020

What to do if you have symptoms

Anyone with symptoms of coronavirus - a new continuous cough OR a high fever OR a loss or change of taste or smell - should self-isolate immediately and not leave home. Other members of your household must also self-isolate.

You should ask for a test as soon as you have any of these symptoms. You can ask for a test online or call 119 if you have no internet access.

NHS Test and Trace

NHS test and trace service:

  • ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus
  • helps trace close recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus

How NHS Test and Trace will contact you

If you are identified as a close contact of a confirmed case, NHS Test and Trace will contact you by email, text or phone. Text messages will come from the NHS. Calls will come from 0300 0135000. Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian's permission to continue the call.

You'll be asked to sign in to the NHS Test and Trace contact tracing website at https://contact-tracing.phe.gov.uk. If you cannot use the contact tracing website, they will call you.

Be aware of scams

The NHS Test and Trace service will not:

  • ask for bank details or payments
  • ask for details of any other accounts, such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, such as those starting 09 or 087


And the following should set alarm bells ringing. NHS Test and Trace will not:

  • Ask you to dial a premium rate number (for example, those starting 09 or 087).
  • Ask you to make any form of payment.
  • Ask you for any details about your bank account.
  • Ask for your social media identities or login details, or those of your contacts.
  • Ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone.
  • Ask you to purchase a product.
  • Ask you to visit any website that does not belong to the Government or NHS.
  • Ask you to download any software or hand over control of your PC, smartphone or tablet. (The Track and Trace app may be the exception to this rule).
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